ARAU, Dec 11 (Bernama) –- The Communications and Multimedia Consumer Forum of Malaysia (CFM) is inviting institutions of higher learning (IPTs) to join as members to facilitate knowledge sharing about the communications and multimedia industry.
CFM chairman S. Mailvahanam said the forum remained committed to fostering knowledge-sharing and driving societal change by contributing to the formulation of sub-codes for the national communications and multimedia industry and empowering the CFM Rangers initiative.
"CFM acts as a facilitator for self-regulation within the industry and as an advocate for consumer rights in communications and multimedia," he said during the closing ceremony of the #jompakatHEBAH! campaign with Universiti Malaysia Perlis (UniMAP) here today.
He added that, in line with this role, CFM had conducted the advocacy campaign #jompakatHEBAH! from July to December, engaging community leaders to raise consumer awareness.
Mailvahanam highlighted that the campaign served as a platform to inform the public of CFM's role as a mediator for non-network-related telecommunications service issues through mediation and mitigation methods.
"This is a noble effort by CFM to share knowledge and raise awareness among consumers of communications and multimedia services about their rights to good and quality services.
"Whether it is disputes over terms and conditions with telcos, high monthly bills, or expensive package or plan prices, consumers can lodge complaints with CFM if they are dissatisfied with the resolution provided by their service providers," he said.
He also encouraged consumers to submit complaints through the MCMC Consumer Care Centre at 1800-188-030, via email to aduan@cfm.my, or through the complaints portal at 'www.aduan.mcmc.gov.my'.
CFM is an industry forum established under the Communications and Multimedia Act 1998 by the Malaysian Communications and Multimedia Commission (MCMC).
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