KUALA LUMPUR, Oct 24 (Bernama) -- Business communications, customer experience (CX), and communications platform as a service (CPaaS) platform provider, 8x8 Inc announced that CareMonitor has deployed 8x8 CPaaS to support critical patient interactions.
In a statement, 8x8 said CareMonitor integrated 8x8 Jitsi as a Service (JaaS) and 8x8 SMS API into its solution to support over 5,000 unique patient interactions each day.
8x8 Chief Product Officer, Hunter Middleton said seamless and consistent communication is undoubtedly important when it comes to healthcare and patient interactions.
“We are very proud of the work we are doing with CareMonitor, ensuring that its customers have the resources and tools they need to provide stress-free patient interactions time and time again,” he said.
Meanwhile, CareMonitor Chief Executive Officer, Deepak Biswal said: “By partnering with 8x8, we have reduced development time by 30 per cent while consistently delivering critical healthcare notifications at scale and providing a seamless telehealth experience for both patients and clinicians.”
With 8x8, CareMonitor has improved patient interactions by enabling timely health notifications that provide the option for the patient to start a two-way conversation, all via short message service (SMS).
In addition, 8x8 JaaS ensures Health Insurance Portability and Accountability Act (HIPAA)-compliant, secure telehealth capabilities between healthcare providers and patients across multiple devices.
Moreover, CareMonitor was able to drive cost optimisations, reducing total spend by 53 per cent and allowing the organisation to leverage these savings to accelerate further platform innovation.
Additional benefits since integrating 8x8 CPaaS include improved patient outcomes; scalability and reliability; out of the box functionality; and readily available support.
Served as a key enabler of business communications and CX in an ever-evolving digital transformation, 8x8 CPaaS includes SMS, messaging apps, voice, video interaction and video conferencing.
-- BERNAMA
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