KUALA LUMPUR, Jan 30 (Bernama) -- Smart Communications, a technology company focused on helping highly regulated organisations engage in more meaningful customer conversations, has appointed Heidi Johnson as its Chief Product and Technology Officer, effective Jan 28.
In a statement, the company said Johnson will succeed Simon Tindal, who is retiring from Smart Communications, and will lead the company’s global innovation strategy as well as its product and technology organisation.
After more than 20 years with the company, including a foundational role in building the business, Tindal will transition from day-to-day operations and remain involved as a full-time advisor over the coming months to support a smooth transition.
Smart Communications Chief Executive Officer, Leigh Segall said Johnson brings a proven track record in building and scaling enterprise-grade platforms, with deep expertise across product, cloud, data, and artificial intelligence (AI) in highly regulated environments.
“With Heidi leading our product and technology organisation, we are well positioned to accelerate our innovation roadmap and AI vision,” said Segall.
Meanwhile, Johnson said Smart Communications is uniquely positioned at the intersection of deep domain expertise, trusted technology, and a clear vision for the future.
“The product suite is built to operate at enterprise scale, with security, compliance, and resilience at its core. I am excited to build on this foundation and accelerate our product and AI roadmap to deliver meaningful, compliant innovation for customers operating in highly regulated industries,” she added.
Johnson joins Smart Communications with over two decades of experience building and scaling end-user software as a service (SaaS) products, having held senior leadership roles at Bloomberg, IHS Markit, Komodo Health, and Carta.
She has also served as Chief Product Officer in Residence at Products That Count, providing expert insight to global product leaders, and is a mentor with MIT Sandbox, supporting the next generation of technology entrepreneurs.
-- BERNAMA
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