GRAB LAUNCHES GRABASSIST FOR PWDS, SENIOR CITIZENS

KUALA LUMPUR, Dec 4 (Bernama) -- Grab Malaysia has introduced GrabAssist, a dedicated service aimed at supporting the mobility needs of Persons with Disabilities (PWDs), senior citizens, and users of personal mobility aids.

The service was launched by Minister of Women, Family and Community Development Datuk Seri Nancy Shukri in conjunction with the opening of the ASEAN Disability Forum 2025, held in celebration of the International Day of Persons with Disabilities.

Currently available in the Klang Valley, GrabAssist offers more accessible transportation options, particularly for trips between homes, care facilities, and hospitals.

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Grab Malaysia’s Director of Country Operations & Mobility, Rashid Shukor, said the initiative was developed as a mobility solution for an underserved segment of the community.

“GrabAssist ensures that passengers who require additional support can travel with greater confidence and comfort, with assistance from driver-partners who are trained to provide the appropriate support,” he said in a statement today.

He said nearly 100 driver-partners have undergone training provided by certified care professionals, including handling wheelchairs and walking aids. They are also supplied with GrabAssist kits, which include flip cards to facilitate in-vehicle communication.

The service was developed through Grab’s collaboration with non-governmental organisations such as the Malaysian Federation of the Deaf (MFD) and the Malaysian Physically Disabled e-Hailing Drivers Association (PPEOFM).

Meanwhile, MFD president Mohd Norhisham Aluwi said GrabAssist demonstrates the potential of multi-stakeholder collaboration in improving mobility access for persons with disabilities.

“Mobility is not just about travel, it is a gateway to freedom, equality and opportunity. GrabAssist shows what can be achieved when accessibility is prioritised,” he said.

Grab also announced that the initiative forms part of its broader effort to promote inclusive economic participation, noting that more than 3,000 disabled driver-partners and delivery partners have been involved in its ecosystem since 2018.

In conjunction with the launch, Grab is offering a RM14 discount for every GrabAssist booking from Dec 3 to 17. Customers can access the service through the Advance Booking feature on the Grab app.

Further information on GrabAssist is available at www.grab.com/my/grabassist.

-- BERNAMA