REDEPLOYMENT OF SPECIALIST DOCTORS, POLICE PART OF PEOPLE-CENTRIC SERVICES AGENDA - KSN

PUTRAJAYA, Dec 7 (Bernama) -- The government continues to strengthen public service delivery through the redeployment of medical officers and police personnel to locations with greater need, in line with its people-centric service agenda.

Chief Secretary to the Government Tan Sri Shamsul Azri Abu Bakar said an earlier review showed that a significant number of specialist doctors were stationed at the Health Ministry’s headquarters rather than at hospitals and clinics that required their expertise.

“We found that many specialists were not serving in hospitals or clinics but were based at the ministry. Therefore, we are implementing what we call people-centric services. Those at the headquarters are being mobilised back to hospitals and clinics.

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“Between 2024 and 2025, a total of 380 doctors have been placed at clinics and hospitals, while 611 police officers previously attached to Bukit Aman have been reassigned to district and state police stations,” he said during a forum session at the National Public Service Reform Convention 2025 held in conjunction with the Rancakkan MADANI Bersama Malaysiaku programme here today.

Shamsul Azri said the initiative is aimed at ensuring professional expertise is utilised optimally for the benefit of the public.

Sharing his experience serving in various government departments, he said tasks within an organisation must always be guided by official documents and established procedures, and not solely by long-standing practices.

He said there were still tendencies among staff to follow familiar routines, even though such practices may not align with the actual processes outlined in the work regulations.

“What is important is to understand what is contained in reference documents clearly, what needs to be done, the rules that must be complied with and the prescribed workflow.

“Common practice is not necessarily correct and often does not adhere to the actual work process,” he said.

Another panellist, Malaysian Institute of Integrity board member Datuk Seri Mustafar Ali said every civil servant should be driven by three key elements, namely duty, joy and passion to ensure responsibilities are carried out effectively.

He said duty referred to efforts to apply one’s abilities and resources for the good of the organisation, joy related to working sincerely without coercion, while passion reflected love for one’s work that motivates individuals to ensure that plans are implemented successfully.

The three-day Rancakkan MADANI programme, which began on Friday, offers more than 300 touchpoint services, a career carnival, interactive exhibitions, family entertainment and special promotions for visitors.

It is a continuation of the One Year with the MADANI Government and the Two Years of MADANI Government programmes, which serve as the administration’s annual platform for reporting its achievements directly to the people.

The National Public Service Reform Convention 2025 brings together policy experts from the public sector and industry.

-- BERNAMA