IWK ENSURES SMOOTH SEWERAGE SERVICES DURING FESTIVE PERIOD

PUTRAJAYA, March 24 (Bernama) -- The Ministry of Energy Transition and Water Transformation (PETRA), through Indah Water Konsortium (IWK), remains on round-the-clock standby, including during festive periods, to ensure public sewerage systems operate efficiently.

Deputy Prime Minister Datuk Seri Fadillah Yusof, who is also PETRA Minister, said IWK conducts continuous monitoring, scheduled maintenance, site inspections and immediate repairs when needed to keep its systems operating at optimal levels.

IWK manages about 7,767 public sewage treatment plants, 1,564 sewage pumping stations and 23,550 kilometres of underground sewerage pipelines, serving the equivalent of 32 million people in Peninsular Malaysia.

bootstrap slideshow

“The operations team is always ready to respond to complaints and is equipped with specialised tools, including early warning systems.

“Additional manpower has also been deployed to handle incidents such as pipe blockages, pump failures, overflows and odour issues,” he said in a statement today.

Fadillah said these proactive measures reflect the Federal government’s commitment to maintaining reliable sewerage services while minimising disruptions to public comfort, especially during festive seasons, in line with efforts to safeguard community well-being and environmental sustainability.

Members of the public can channel complaints via email at care@iwk.com.my or through IWK’s customer service line at 03-2083 2828, available by phone from 8.00 am to 11.00 pm and via WhatsApp round the clock.

Meanwhile, IWK continues to offer a special rebate programme for customers registered under eKasih as part of its ongoing support for the community.

As of Dec 2025, more than RM1.1 million has been spent to subsidise sewerage bills for eligible customers, reflecting continued assistance for those in need.

In line with the Malaysia MADANI concept, IWK is also strengthening its corporate social responsibility efforts through initiatives such as Sahabat Sekolah IWK and Sahabat Istimewa IWK.

“The Sahabat Sekolah IWK programme engages students to raise awareness of the importance of sewerage systems for environmental sustainability, benefiting about 21,000 students last year,” he said.

The Sahabat Istimewa IWK programme, meanwhile, focuses on empowering persons with disabilities (PwDs) through an inclusive approach that builds confidence, enhances capabilities and encourages active participation in society.

“PETRA believes that quality utility services must be complemented by continuous social commitment, as these initiatives help strengthen community development and improve the well-being of the people,” he added.

-- BERNAMA