MBSA IMPLEMENTS SMARTQ SYSTEM, DRIVING DIGITAL TRANSFORMATION

SHAH ALAM, Jan 6 (Bernama) -- The Shah Alam City Council (MBSA) has launched the SmartQ system, aimed at accelerating the official document issuance process while enhancing transparency, accuracy and efficiency in local government operations.

Shah Alam, acting Deputy Mayor, Madiyan Baweh, said the adoption of the ISO-certified Document Management System (DMS) would lead to significant improvements, including reduced document retrieval times and reliance on physical documents, as well as cost savings.

“These advancements are expected to enhance productivity and drive greater organisational effectiveness, supporting MBSA’s commitment to greater efficiency and accountability in its operations,” he said in a statement here today.

The SmartQ system would streamline workflow processes tied to ISO document management, covering version control, periodic reviews and approval protocols.

"It also simplifies the organisation, storage and control of key records related to audits, compliance and risk management," he added.

He said this initiative reflects MBSA's commitment to modernising its ISO management practices and enhancing public service delivery, which aligns with the national agenda for driving digital transformation.

"Through this, MBSA aims to ensure more efficient, effective and transparent services for Shah Alam's residents, in line with the MBSA Strategic Plan 2021-2025: Pillar 4 (Excellence in Digitalisation, Efficient and Effective Governance, and Integrity)," Madiyan added.

-- BERNAMA AJLIS