IHERB HITS US$2.4 BLN IN 2024 SALES, BOOSTING GLOBAL GROWTH

KUALA LUMPUR, Feb 25 (Bernama) -- iHerb, one of the world's leading online retailers for health and wellness products, celebrated a groundbreaking 2024, with net sales surpassing US$2.4 billion, marking a historic peak for the company. (US$1=RM4.40)

The growth was propelled by robust customer demand and a commitment to exceptional service, as the e-commerce retailer fulfiled 37 million orders across 180 countries, reinforcing its position as a trusted global leader in the health and wellness industry.

Its chief executive officer, Emun Zabihi, praised the company’s resilience amid global challenges, emphasising the trust built with customers through quality products and seamless service.

“As we look ahead, we remain committed to our mission of making health and wellness accessible to all,” he said in a statement.

iHerb achieved a 14.5 per cent year-over-year increase in net sales, topping US$2.4 billion. The company's Anniversary Sale in September 2024 set new records in various metrics, generating around US$250 million in sales and contributing to iHerb's robust international presence.

Active customers grew by 20 per cent to 12.4 million, with repeat customers responsible for 73 per cent of orders. High customer loyalty was reflected in a 90 per cent satisfaction rate and an impressive 85.6 per cent Net Promoter Score (NPS).

In addition, iHerb sourced nearly 250 new brands in 2024, including major names like Olaplex and Superfoods. The company’s product catalogue now includes over 50,000 items, spanning health, wellness, beauty, and nutrition solutions.

Investments in culturally diverse products, the customer platform, now available in 22 languages, helped iHerb broaden its reach with a presence in 25 global marketplaces such as JD and Rakuten.

With seven logistics centres in the United States and abroad, iHerb maintained fast shipping times, with nearly half of its orders arriving in under three days. New shipping methods and free delivery in 80 countries have further strengthened its logistics capabilities.

Building on the momentum of 2024, iHerb plans to strengthen its market position by expanding product lines, enhancing customer relationships, and driving innovation to meet evolving consumer needs. The company is opening two additional fulfilment facilities strategically in Dallas, Texas, and Riyadh, Saudi Arabia, to speed up delivery times and support its growing customer base.

To drive growth, the company plans to focus on three strategic pillars, namely invest in targeted digital campaigns to attract health-conscious consumers; enhance product selection; and achieve sustainable growth through operational excellence.

iHerb is poised for continued success as it builds on its strengths, delivering accessible health and wellness solutions for millions of customers worldwide.

-- BERNAMA