KDN AGENCIES TOLD TO SPEED UP AI ADOPTION TO ENHANCE SERVICE DELIVERY

PUTRAJAYA, March 5 (Bernama) -- All agencies and departments under the Home Ministry have been urged to speed up the adoption of artificial intelligence (AI) technology to boost productivity, enhance work efficiency and improve public service delivery.

Home Minister Datuk Seri Saifuddin Nasution Ismail said that AI was is a key tool for organisations to think ahead and improve administrative efficiency.

He added that the technology was capable of analysing vast amounts of information, including journals, books and other publications, and can also assist in quickly producing written content or drafting documents.

Saifuddin Nasution said that while generative AI remains in its early stages, Malaysia has the potential to keep pace with global developments in the field.

“Generative AI has only been around for about two to three years and is advancing quickly, so we are not far behind,” he said when speaking at the KDN’s monthly assembly here today.

Also present were Deputy Home Minister Datuk Seri Dr Shamsul Anuar Nasarah, KDN secretary-general Datuk Dr Awang Alik Jeman, Inspector-General of Police Datuk Seri Mohd Khalid Ismail, and Immigration director-general Datuk Zakaria Shaaban.

Saifuddin Nasution said the use of AI had become a new requirement in modern administration and that KDN had taken preliminary steps in the past two years through the AI for KDN, KDN for AI initiative.

He also called for enhanced AI-related training, including sending officers to local universities to acquire fundamental knowledge of the technology.

Saifuddin Nasution said that several agencies under the ministry, including the Immigration Department, had started utilising AI technology, such as facial recognition systems, to facilitate movement at the country’s entry points without the need for manual passport stamps.

He said that AI could also be used in system development and in preparing initial drafts of investigation reports or logistics analyses prior to final review by the responsible officers.

Full utilisation of this technology would result in faster work outcomes, higher productivity, and better service delivery to the public, he added.

--BERNAMA