ERL BOOSTS TRAVEL EFFICIENCY WITH SELF CHECK-IN, BAGGAGE DROP

KUALA LUMPUR, Feb 24 (Bernama) -- Express Rail Link Sdn Bhd (ERL) today introduced two new services at KL Sentral - Self Check-in and Self-Service Baggage Drop, enhancing the speed and convenience of rail-to-air travel to Kuala Lumpur International Airport (KLIA).

In a statement, ERL said the new services allow passengers to complete key airport formalities before boarding the KLIA Ekspres, enabling a faster and more seamless journey.

Manned check-in counters will remain available for those who prefer assisted services.

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“The rollout of Self Check-in and Self-Service Baggage Drop is aimed at enhancing the end-to-end travel experience, while we work closely with airline partners to expand participation in future phases.

“This initiative underscores ERL’s commitment to integrating rail connectivity with airport operations to create a truly seamless travel ecosystem,” it said.

Currently, the Self Check-in kiosks at KL Sentral are available for passengers of Malaysia Airlines (MH), Batik Air (OD), AirAsia (AK), KLM Royal Dutch Airlines (KLM) and Ethiopian Airlines (ET).

The Self-Service Baggage Drop facility is available for Malaysia Airlines and Batik Air passengers.

ERL acting chief executive officer Yeow Wei-Wen said the introduction of the facilities reflects the company’s continued focus on a passenger-centric experience.

“These services offer greater flexibility, time savings and convenience, especially for passengers who value a smooth and efficient journey from the city to the airport,” he said.

ERL added that it is in discussions with additional airline partners to extend the services at KL Sentral, in line with its long-term vision of delivering a fully connected, end-to-end travel experience integrating rail, airline and airport operations.

Passengers using the Self Check-in and Self-Service Baggage Drop facilities will also receive exclusive goodies while stocks last.

Meanwhile, Malaysia Aviation Group (MAG) Airline Business chief executive officer Bryan Foong said Malaysia Airlines remains committed to delivering a seamless and reliable travel experience.

“With Self Check-in and Self-Service Baggage Drop available at KL Sentral, our guests can complete key processes in the city and proceed directly to the departure gate with greater ease and confidence.

“This initiative reflects our broader ambition to create a more connected travel ecosystem, where every touchpoint, from the city centre to the airport, works together to enhance the guest experience,” he said.

Batik Air chief executive officer Datuk Chandran Rama Muthy welcomed the initiative, saying the services give passengers greater control over their journey, from the city to boarding.

“At Batik Air, we are constantly exploring ways to enhance every touchpoint for our travellers. Initiatives like this pave the way for a more connected and seamless travel experience, and we look forward to working with ERL to bring even more innovations to our passengers,” he said. 

-- BERNAMA