MELAKA, Dec 23 (Bernama) -- The Ministry of Domestic Trade and Cost of Living (KPDN) Melaka branch has received a Skuad Tindakan Aduan dan Resolusi Pengguna (STAR) Van to boost enforcement and improve consumer complaint handling in the state.
Its director Dr Mohd Hazimin Jamaludin, said the van, received from KPDN Headquarters, would serve as a mobile complaint counter, stationed across the state, particularly at tourist hotspots, to resolve consumer complaints within 24 hours.
He said the KPDN STAR Van would operate around the clock and provide additional services, including a compound payment counter, channels for consumer-related enquiries and the reweighing of purchased goods.
“In conjunction with Visit Melaka Year 2026 (TMM2026), enforcement will be a key focus, as Melaka is a tourist state and is expected to attract both domestic and international visitors.
“KPDN is ready to welcome tourists and provide a platform for lodging complaints on consumer issues, such as dissatisfaction with product prices or goods purchased, through the KPDN STAR Van,” he told reporters after launching the 2025 Christmas Festive Season Maximum Price Scheme (SHMMP) for the state at a supermarket in Limbongan here today.
Mohd Hazimin said the initiative also helped project a positive image of Melaka to tourists and assured that the state is a safe shopping destination.
“In this regard, I would also like to remind traders to conduct sales transactions prudently and honestly, not only with locals but also with tourists, particularly in conjunction with TMM2026 next year.
“KPDN will not compromise on any misconduct or fraud by traders, and enforcement action will be taken if a complaint is lodged,” he said.
In another development, Mohd Hazimin said Melaka KPDN had seized various goods worth RM449,643.10, imposed compounds totalling RM185,200, and made 17 arrests for various offences under consumer protection laws between Jan 1 and yesterday.
He said that during the period, Melaka KPDN also received 396 complaints and carried out inspections at 31,544 business premises across the state.
-- BERNAMA
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